The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
bluetoothiTag is committed to customer satisfaction and provides a comprehensive returns policy, replacement and exchange policy
Free Return Policy
Included with every order is a 30 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees) on unshipped, unused and unopened items. The item must be sent back to our nominated address accompanied by a bluetoothiTag refund acknowledgement notification. To learn more about this and all our return and exchange options please read below.
All returns and exchanges are performed at the sole discretion of bluetoothiTag and its nominated representatives. The decision on individual cases is at the discretion of bluetoothiTag and its nominated representatives and is final.
Return or Exchange Prior to Shipping
A full refund is available at any time prior to shipping. This includes pre-ordered items. It may also be possible to exchange your item prior to shipping from the bluetoothiTag warehouse. Please use our contact us to send an email form. If the item has already been shipped at the time that your form submission is processed by bluetoothiTag representatives, the case will be treated as an ‘unopened box’ return. Please see terms and conditions for this return type below.
Return or Exchange within 30 Days – Unopened Box (Free Return Policy)
You may exchange your item for refund, minus the shipping charges, for up to thirty days from receiving your item.
Any variation where the received item varies from the described specifications on the website must be raised with bluetoothiTag within 48 hours of receipt. Failure to do so will void any return or refund claim on that basis.
Refunds will not be processed until the item has been received and inspected by a bluetoothiTag representative.
Shipping back to the nominated bluetoothiTag address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the refund offer accepted.
The item must be received within 30 days of bluetoothiTag acknowledging the refund via email. The item will not qualify for an unopened box exchange or refund if the seal has been broken or tampered with in any way